After all, the long-term goal is to allow teams to solve problems independently without us. For example, in the customer service center, customers often ask to talk to the manager directly, and the customer service manager needs to measure what will be telemarketing list better for the present and the future. If a decision is made to let a subordinate handle it, the manager also weighs which subordinate will handle it best. Some managers will only entrust their trusted subordinates to deal with it, telemarketing list and over time, there are people on the team who can solve the problem. 2. Do it now, or do it right?
In some cases, even if the problem should be telemarketing list handled by subordinates, because of the urgency of the matter, the manager may need to handle it by himself. Even so, telemarketing list managers should try to ask team members to participate in the process. Doing this will let the team know that our role is a "partner", not a "hero". 3. What is the least I can do? In order to develop team problem-solving skills, telemarketing list managers need to ask themselves, "What's the least I can do?" We need to identify the most basic things we need to do and ask team members to do things to the best of their abilities.
Once it's done, use this event to teach the team how to solve the same problem without our help in the future. 4. Is the problem content, telemarketing list schema, or relationship? When a colleague or subordinate asks us a question, we can think at three levels: content, telemarketing list pattern, and relationship. Content Issues: Refers to those issues that must be addressed immediately. telemarketing list For example: the business manager must submit the business summary report of the previous month at the beginning of each month, but a business manager did not complete it on time.